Customer Service Assistant

Kingsburg, CA

Part Time

Mid Level

Job Title: Customer Service Assistant	Department: Administrative
Location: Kingsburg	Full/Part-Time: Part Time
Regular/Temporary: Regular	FLSA Status: Non-Exempt
Shift: Day	Salary Range: $19.00 to $22.00 per hour.

SUMMARY
Reporting to the Customer Service Representative, the Customer Service Assistant is responsible for providing a supporting role in billing, file organizing, scheduling, data entry, and other customer service-related areas that are needed.

ESSENTIAL FUNCTIONS
Essential and other important responsibilities and duties may include, but are not limited to, the following:

Organize files, mail invoices, matching back up from carriers to sales orders, verify billing, identify and label customer files
Collect and review previous day’s shipments to efficiently process and invoice customers accurately
Run daily reports for open orders, export to Excel, format, and send to group in Outlook
Front office coverage including UPS, USPS, and FedEx, registering guests, managing the visitor log, general public, potential applicants, and inter office mailings

ADDITIONAL RESPONSIBILITIES

Perform related duties and/or special projects as assigned

QUALIFICATIONS
Skills & Competencies:

Strong math and communication skills are required
Principles of customer service
Modern office methods, practices, procedures and equipment
10-key proficiency; good data entry skills
Computer proficiency including Word, Outlook and Excel

Ability to:

Be able to multitask and work accurately, good communicator and personable
Perform procedures in an organized and accurate manner; meet deadlines regularly
Build and maintain positive working relationships with co-workers and customers
Operate a computer for a variety of applications
Communicate effectively with all levels of staff and outside customers
Work independently with minimal supervision
Problem solve and research issues
Work part time hours of 20 hours per week, flexible during normal business hours can be arranged

Experience and Training Guidelines:

Customer Service experience in manufacturing operation, involvement with Ag industry a plus
One-year customer service experience/exposure
Demonstrated strong written and verbal communication and interpersonal skills
Strong phone contact handling and active listening skills

SPECIAL DEMANDS
Physical requirements

Frequent use of keyboard
Frequent sitting for long periods of time
Occasional bending or squatting
Frequent decision-making and concentration
Frequent exposure to noise
Frequent reading and close-up work
Frequent co-worker and/or public contact; occasional working alone
Frequent hearing and talking in person and on the phone
Frequent repetitive motion; frequent writing, grasping, holding and reaching
Frequent decision-making and concentration

WORKING CONDITIONS
Work is performed in a typical temperature-controlled office environment subject to typical office noise and environment.

Note: Job descriptions are not intended to reflect all duties performed within the job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

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Customer Service Assistant

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